GENERAL CONDITIONS OF SALE

8.1. General information.

We personally manage the shipment of orders within the national territory. For other destinations, the buyer must contact us directly for handling and shipping.
The products purchased by the buyer will be sent by a transport company. Any order will be immediately processed and prepared, and any extension of the order will be considered as a new order.
Cualquier pedido será inmediatamente procesado y preparado, por lo que cualquier ampliación del mismo se considerará como un nuevo pedido. Delivery will be made to the address indicated by the customer within 24/48 hours for the peninsula and 5 to 10 days for other destinations (depending on the product, destination and availability in stock), except in the case of possible stock-outs, possible incidents with transport and articles with special delivery times.

If these deadlines cannot be met, they shall be in accordance with the legislation in force in accordance with clause 8.3.
In the event of delays, they shall not give rise to compensation to the customer. If a product is out of stock, the shipment of the order may be delayed, the customer will be duly notified in these cases. If the customer is absent from the address indicated, a second attempt will be made, and if the customer is absent again, the package must be collected from the transport agency indicated.
It is important to check the goods as soon as they are received, as any anomaly or defect must be reported within 24 hours of receipt of the goods for transport insurance purposes.
SEMPER TEA does not assume any responsibility when the delivery cannot be carried out as a consequence of the data provided being inaccurate or incomplete or when the delivery cannot be carried out due to the absence of the addressee.

8.2. Shipping costs.

For reasons of promotion, customer loyalty or SEMPER TEA’s decision, it is possible that in certain orders shipping costs of any kind are not applied. Otherwise, the following shall apply:
– Peninsula: For orders over 90€ no shipping costs will be applied. Otherwise, each unit order will have an associated handling and shipping cost of 7€.
– Other destinations: You will need to contact us directly for product management and shipments.

8.3. Delivery deadlines.

Any order that has been placed, whose availability and payment is confirmed, is prepared during the next working day, and will then be sent by courier, unless the product has another delivery time indicated. Saturdays, Sundays and public holidays are not included in the calculation of delivery times.
The maximum delivery time will always be less than 30 days in accordance with current legislation.

8.4. Reasons for cancellation.

The order will be cancelled and returned to our facilities in any of the following cases:
• Delivery is not possible when delivery is attempted three times.
• It has not been possible to contact the customer within 8 working days after the first unsuccessful delivery attempt.
• Orders paid for by credit card or bank transfer and returned after more than three delivery attempts by the transport agency will be refunded, except for transport costs.

9.1. Legal Guarantee

SEMPER TEA declares that the products it sells have the maximum quality guarantee corresponding to its certification, as well as having its legally recognised guarantee periods.

The products purchased on the Portal always have information at least in Spanish, and a customer service in Spain. For more information, please contact us by phone at 619 809 115 or by e-mail at info(@)sempertea.eu.

In the event that the marketed product shows any damage, please contact immediately the SEMPER TEA customer service via e-mail info(@)sempertea.eu, where we will indicate the procedure for returning the product. Once the defects have been verified, all monies paid will be refunded. The return of the products shall in no case entail a direct cost for the User.

When a product is not in conformity, the User may choose between replacement or repair of the product, without the User being charged for the costs involved.

To register the complaint and start with the processing of the incident, the User must write an email to info(@)sempertea.eu indicating the facts and will be provided with the necessary instructions to meet your request.

9.2. Right of withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Users are hereby informed of the following aspects:

The customer shall have a period of 14 calendar days to terminate the sale and purchase, provided that the nature of the goods purchased so permits. This period shall be calculated from the date of receipt by the customer of the purchased goods.

It is understood that the customer has known the right of withdrawal from the moment of entering the Online Store, which requires the reading and acceptance of these CGVO, and in any case from the moment the order is placed. This right of withdrawal shall not apply to personalised products or products which, for reasons of hygiene or other legally stipulated exceptions, are not subject to withdrawal.

Returns of orders should be sent to the address provided by us after contacting SEMPER TEA. Simply send us an email to info(@)sempertea.eu indicating your Name, Address, Telephone number, ID number and the product you wish to return. You can also call us on 619 809 115 and we will get in touch with you to arrange a collection date.

The collection of the product will be managed by SEMPER TEA and the direct expenses derived from this return will be assumed by the customer as additional costs and expenses. However, in case of breakage or defects of the product, as long as they are reflected in the delivery note, they will be assumed by SEMPER TEA.

In order to make a return, the following must be taken into account:

1. A return to SEMPER TEA must be made within 14 days after the date of receipt of the goods. The cost of returning the goods shall be borne by the customer.
2. The product to be returned must be in its original condition, and without having been used or its seals tampered with.
3. Opened products cannot be returned unless they are broken, and this has been made clear at the time of delivery, as stated on the delivery note provided by the transport company, in accordance with clause 8. In that case, they will be replaced by the same product.
4. In case of problems with third party products, SEMPER TEA will follow the manufacturer’s or distributor’s return/exchange policy. Please enquire about it before placing your order.
5. You cannot return a product because you do not get the expected result, so please make sure you read the product specifications carefully before placing your order. If in doubt, please contact us.
6. Shipping costs are to be borne by the customer unless the product is defective or we have made a mistake.e.
7. In case of return of a purchase paid by credit or debit card, the customer will be charged X€ for handling and administrative costs.
8. We are not responsible for shipments confiscated by Customs or other similar entities. If in doubt, please contact the organisations in your country or area for further information on the product you wish to purchase.

All returns must be previously authorised by SEMPER TEA. To do so, please send us an email stating the reasons for the return and we will send you an authorisation code to be included on the package as soon as possible. Once we have received the package, we will confirm by email whether the return has been accepted or rejected.

The refund of the purchase will be made, in any case, on receipt of the articles at SEMPER TEA. After checking the condition of the goods, which must be unused and in their original packaging, we will proceed to refund the amount (shipping costs not included) through a bank transfer to the account previously indicated.

In the event that the returned item is not in the aforementioned condition, i.e. it has been used in a way that does not correspond to its normal use, it will be returned to the customer, and the corresponding shipping costs will be charged to the customer.

10. Privacy of users’ personal data